PRIVACY POLICIES

Security is our highest priority to ensure the confidentiality of your personal information.

We securely store all information on our site. This includes personal information such as your first and last name, personal and business address, telephone number, mailing address and email address.

The information you provide is not shared with unauthorized third parties.

We may share your information, only the minimum necessary, with companies related to your travel itinerary such as airlines, hotels, land operators, local tour companies, sponsors and other providers.

RESERVATION POLICIES

Check In: 15:00 hrs. Check Out: 12:00 hrs.

Guarantee policy:

Reservations are prepaid.

Cancellation policy:

Cancel up to 48 hours before the arrival date to avoid charges.

Policy of no arrival:

In case of No Arrival, one night’s stay will be charged.

Extra person policy:

No additional people apply.

Child Policy:

Up to 11 years free with breakfast included.

Pet Policy:

Excuse me, pets are not accepted.

Oversold policy:

In the event that Residence L’Heritage by BlueBay, can not provide the service of accommodation hired by the consumer with a reservation from our website, Residence L’Heritage by BlueBay on their own, you will find adequate alternatives to supply the contracted service, which are at least equal or better to the benefits originally contracted.

The guest will be granted at least one call to their home or office.